CareVoyant Software Upgrade Request Form   
 
 
Please Review the current System Requirements for CareVoyant to ensure that your system meets all requirements

Click here for System Documents

Thank you for your interest in upgrading to a newer version of CareVoyant software. To help make the upgrade process as efficient as possible we ask that you take a few moments to review information provided here and complete the form below.
Your Company Name *
Upgrade Contacts (Name, Phone and Email) *
Primary Contact
Name *
Phone *
Email *
Secondary Contact
Email
Current Production Version (Help >> About CareVoyant | 11.0.001 | 03/22/2019 | 03/25/2019) *
Current Production Release Date (Help >> About CareVoyant | 11.0.001 | 03/22/2019 | 03/25/2019) * (Month/Day/Year)
Current Production Release Hot Fix Date (Help >> About CareVoyant | 11.0.001 | 03/22/2019 | 03/25/2019) (Month/Day/Year)
Current Test/Training Version (Help >> About CareVoyant | 11.0.001 | 03/22/2019 | 03/25/2019) *
Current Test/Training Release Date (Help >> About CareVoyant | 11.0.001 | 03/22/2019 | 03/25/2019) * (Month/Day/Year)
Current Test/Training Release Hot Fix Date (Help >> About CareVoyant | 11.0.001 | 03/22/2019 | 03/25/2019) (Month/Day/Year)
Please specify the version that you want to upgrade to. Include the version and date received in the upgrade notice. (Note that without the accurate version information, we will be unable to schedule your upgrade.) *
Release Date* (Month/Day/Year)
Release Hot Fix Date (Month/Day/Year)

NOTE: Software and the instructions for upgrading are provided as part of an active support and maintenance agreement. Technical services by the CareVoyant staff to perform the upgrade is billable depending on your contract.
  • If you are not a CV Hosted client and do not have Silver Maintenance, regular rates will apply at $150/hour for the following timeframes (all times noted are central standard time):
    • Sunday night through Thursday night - 11:00pm to 7:00 am
    • Monday through Friday - 8:00am to 5:00pm
  • After-hours rates of $75/hour for Silver Maintenance Clients, and $225/hour for regular maintenance clients, will apply for the following timeframes (all times notes are central standard time):
    • Monday through Thursday - 5:00pm to 11:00pm
    • Friday through Sunday - 5:00pm Friday to 11:00pm Sunday.
***The Test upgrade is required before Production upgrade to any release you request. Upgrades are always first performed in a non-production environment (Test or Training) before the production upgrade is performed. Customer should perform business process testing before production upgrade. Requesting a Production upgrade without a prior Test upgrade request to the same release version, will result in delays in processing and scheduling.***

Please Note:
All Users will need to stay out of the environment during the upgrade.
Work done during after-hours/weekend will be billed at after-hours rate.
Environment *
I have reviewed and agree to the terms of the upgrade process and technical service rates (if any) *
Please use this section if you have any specific requirements:
  • Any preferred date range for the upgrade
  • If there are any custom resources in your Carevoyant environment that we need to be aware of
* Marked Inputs are Mandatory